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• This notice applies to you if you submit credit cards for processing through the RestEZ system. Take note that RestEZ does not process credit cards, but utilizes other 3rd party products to do so. RestEZ has no direct relationships with credit card companies, processing networks, etc. Please be advised that a much larger number of you, and the current documentation from Visa, and M/C seems to be indicating that the merchant receipt not be truncated while the customer receipt should be (note the dead links to their other documents). We understand, of course, that many of you have lodged complaints as a result of your customers that complain about seeing their credit card number on the merchant receipt. This change, of course, is brought about because the credit card companies have realized that truncation of all receipts would create a huge problem in terms of chargebacks. Either way, both set of patches are available. If you feel that you must have a merchant receipt that does not truncate the account numbers, and are currently using the patch that does, please contact your RestEZ reseller or contact us directly for more information or pricing.

• This notice applies to you if you submit credit cards for processing through the RestEZ system. Take note that RestEZ does not process credit cards, but utilizes other 3rd party products to do so. RestEZ has no direct relationships with credit card companies, processing networks, etc. In addition, please be advised that a large number of merchants are interpreting the new Visa, M/C, and Amex requirements to mean that the merchant's copy of the receipt is not subject to truncation, but the credit card owner's receipt is. In the opinion of many, for a variety of reasons, this is completely absurd. Ironically, our 2nd wave of the initial series of patches did precisely that. However, after attending a number of ETA and ISO related meetings and in our attempts to interpret the language of the documents outlining the requirements, we rolled back these patches, because the language of the requirements and the opinions rendered by the ETA did not support leaving any credit card slip non-reducted. From our perspective, this is a relatively simple issue. All we need, as the developer, is an answer. However, we also clearly understand the reasons credit card companies don't address this issue head-on in their documents, have confused the issue, and probably don't know what to do. Our legal staff has contacted the legal departments at the credit card company level and is waiting for a definitive answer in the form of a yes or a no. In the meantime, please refer to the following documents the credit card companies have provided to our merchants which we are posting for your review: Credit Card Industry Final Letter, Charge Back Resolution. Until such time as we get a definitive reply, both patches are available, including to the new credit card servers. The new servers, however, will have to be rolled back, if you do not wish to truncate the merchant's receipt.
   
• For merchants that are asking what do we do with the yellow and pink copies of the receipt and how do we use a multipart-form receipt? The answer is, if you do not intend to truncate the merchant's receipt, you will have to change the way you have been operating and produce receipts from the software rather than to rely on the copies. We understand the issues of printing times, but we do not have a logical methodology to accomplish selective truncation and still keep the multipart-form methodology. As a consolation, think of this: some POS systems rely exclusively on multipart-part forms to print out receipts. With that in mind consider the expense involved in bringing your installation to these requirements. One thing is certain, credit card companies are imposing regulations onto others trying to patch their own design flaws in terms of security while refusing to bear the cost of the implementation.

• This notice applies to you if you process credit cards through the RestEZ system. Please be advised that there is a series of new servers available corresponding to your credit card processing software. Truncation patches that star out the credit card number, will not have to be rolled back, if you acquired these in the past, but will perform a duplicitous function. Specifically, the truncation functions will be performed at the server level, thus, making it easier to match the different versions of the software you may have operating. For pricing and, if you wish to acquire this server, please contact your reseller or contact RestEZ directly.